What can AI agents do?

AI agents can act as first-class users in our ecosystem. They can understand customer intent, connect with our services, submit natural-language queries, retrieve governed answers, and execute tasks on behalf of users. Through our MCP server, MCP-native clients can interact with our services over a Streamable HTTP connection, while WebMCP enables in-browser agents to communicate with our knowledge base. These interactions support question answering, efficient handling of complex tasks, and more personalized, responsive customer engagement. Agents can also interact with our platform through REST and MCP protocols, allowing us to enhance existing business systems without replacing them.