How does it understand intent?

We understand intent by capturing and interpreting what customers are trying to accomplish through our AI-native digital presence. Our Intent Intelligence goes beyond traditional analytics to identify customer intents and provide insights that help tailor digital experiences to customer needs. We also support natural-language interactions, allowing AI agents and customers to communicate with us through question-answering protocols. Through our MCP server, REST integrations, and WebMCP capabilities, these interactions can connect with our knowledge base and existing business systems, helping transform understood intent into more relevant customer connections and business growth.